Allied-telesis AT 8000/8POE User Manual download pdf (Page 14)

Preface

Contacting Allied Telesis

This section provides Allied Telesis contact information for technical

support as well as sales or corporate information.

Online Support You can request technical support online by accessing the Allied Telesis

Knowledge Base from the following web site:

www.alliedtelesis.com/support. You can use the Knowledge Base to

submit questions to our technical support staff and review answers to

previously asked questions.

Email and

Telephone

Support

For Technical Support via email or telephone, refer to the Allied Telesis

web site: www.alliedtelesis.com. Select your country from the list

displayed on the website. Then select the appropriate menu tab.

Returning

Products

Products for return or repair must first be assigned a Return Materials

Authorization (RMA) number. A product sent to Allied Telesis without a

RMA number will be returned to the sender at the sender’s expense.

To obtain an RMA number, contact the Allied Telesis Technical Support

group at our web site: www.alliedtelesis.com/support/rma. Select your

country from the list displayed on the website. Then select the appropriate

menu tab.

For Sales or

Corporate

Information

You can contact Allied Telesis for sales or corporate information at our

web site: www.alliedtelesis.com. Select your country from the list

displayed on the website. Then select the appropriate menu tab.

Warranty The AT-8000/8POE has a Lifetime Warranty (two years fan and PSU). Go

to www.alliedtelesis.com/warranty for the specific terms and conditions

of the warranty and for warranty registration.

Management

Software Updates

New releases of management software for our managed products are

available from either of the following Internet sites:

 Allied Telesis web site: www.alliedtelesis.com

 Allied Telesis FTP server: ftp://ftp.alliedtelesis.com

If you prefer to download new software from the Allied Telesis FTP server

from your workstation’s command prompt, you will need FTP client

software and you must log in to the server. Enter “anonymous” for the user

name and your email address for the password.

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